Terms & Conditions

By accessing this website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy and Returns & Refund Policy.

If you do not agree with these terms, please do not complete a purchase through the website.

We aim to display accurate product descriptions, ingredients, directions, sizes, prices and images. Packaging, label design or colour may occasionally change without altering the product itself.

Device screens, lighting and photography can affect how product colours or packaging appear. Please read the product label and usage directions before use.

Skincare results vary between individuals and depend on factors including skin type, consistency of use and personal sensitivity. Product descriptions do not guarantee identical results for every customer.

• Use products only as directed on the label or product page.
• Perform a patch test before wider use where appropriate.
• Avoid contact with the eyes unless a product is intended for that area.
• Stop using the product if significant irritation occurs.
• Seek medical advice for serious or continuing reactions.

Information on this website is general product information and is not a replacement for professional medical advice, diagnosis or treatment.

An order is subject to product availability, successful payment or COD-advance confirmation, and the accuracy of the information provided during checkout.

If a product becomes unavailable after an order is placed, we will contact you and provide an appropriate resolution, such as a refund or replacement choice where available.

We may refuse or cancel orders involving suspected fraud, misuse, incorrect pricing, duplicate transactions or clearly inaccurate customer information. Any collected payment for a cancelled order will be handled appropriately.

Product prices are displayed in Indian Rupees. The final payable amount is shown at checkout, including any applicable discount, tax or charge.

Standard shipping is free. Online payments are processed by authorised payment providers under their own terms and privacy policies.

An order is not treated as successfully paid if the payment provider reports the transaction as failed, cancelled or pending.

Where cash on delivery is available, a ₹50 advance must be paid online to confirm the order. The ₹50 is deducted from the total order value, and only the remaining balance is collected during delivery.

If the order qualifies for an approved refund or other resolution under our Returns & Refund Policy, any amount already paid towards that order will be considered as part of the approved resolution.

Please keep the remaining amount ready at delivery and provide a reachable phone number so the courier can contact you.

• Prepaid orders: usually delivered within 6–7 days.
• COD orders: usually delivered within 10–12 working days.
• Standard shipping: free on every order within India.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, remote locations or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate address, PIN code and reachable phone number. Please contact us immediately if you notice an address error.

Read the complete Shipping Policy for further information.

Problems involving a damaged parcel, leaking item, missing product or incorrect product should be reported as soon as possible, preferably within 48 hours of delivery.

We may request photographs of the parcel, shipping label and affected product. An unboxing video is helpful where available, but its absence does not automatically remove applicable consumer rights.

Returns, replacements and refunds are reviewed according to our Returns & Refund Policy. Opened or used cosmetic products generally cannot be returned for change of mind because of hygiene and safety considerations.

Genuine product-quality, manufacturing or safety concerns may be reported whenever they are discovered. Approval of a refund or replacement depends on review of the order and available evidence.

Read the complete Returns & Refund Policy.

If you create an account, you are responsible for keeping your login information secure and for providing accurate account details.

You must not:

• Attempt to interfere with the website or checkout.
• Use the website for fraud or unlawful activity.
• Attempt unauthorised access to accounts or systems.
• Copy or misuse website content for deceptive purposes.

Unless otherwise stated, the Cream X Emirates name, website design, written content, graphics, product photographs and other original material belong to Cream X Emirates or are used with appropriate permission.

This material may not be copied, republished, sold or used commercially without prior permission.

Cream X Emirates is not responsible for losses caused by incorrect customer information, use contrary to product instructions or events outside our reasonable control.

Nothing in these terms excludes or limits rights, remedies or responsibilities that cannot legally be excluded under applicable Indian consumer law.

Personal information provided through the website, checkout or customer-support channels is handled according to our Privacy Policy.

We may update these terms when our store, services, payment methods, policies or legal obligations change. The current version and updated date will remain available on this page.

The terms applicable to an order are generally those displayed when that order is placed, subject to applicable law.

These terms are governed by the laws of India. Any dispute remains subject to the rights and jurisdiction available to customers under applicable consumer-protection law.