Customer support
Let’s sort it out.
Whether you need help with an order, delivery or product concern, message Cream X Emirates on WhatsApp. It is our primary customer support channel.
What can we help with?
Choose the option closest to your concern to open the right WhatsApp message.
Order or delivery help
Get help with order confirmation, address corrections, delivery updates or delayed parcels.
Get order help →Damaged, missing or wrong item
Report package damage, leakage, a missing product or an incorrect item as soon as possible, preferably within 48 hours.
Report an order problem →Product or cream concern
If you notice a genuine product-quality, manufacturing or safety concern, you may report it whenever it is discovered.
Report a product concern →Help us assist you faster
Include the following information in your message:
- Your full name and order number.
- The phone number used while ordering.
- A short, clear description of the problem.
- Photographs of the parcel, label and product where relevant.
- An unboxing video if one is available.
- The product batch and expiry details for quality concerns.
Important product-safety note
If a cosmetic product causes significant irritation, stop using it immediately. For a serious or continuing reaction, seek advice from a qualified medical professional.
WhatsApp customer support is not an emergency or medical service, so please do not delay necessary medical care while waiting for a reply.
Helpful policies
You may find an immediate answer on one of these pages.
Cream X Emirates will never ask you to share your OTP, UPI PIN, card CVV or account password through WhatsApp.