Privacy Policy

• To process, confirm, pack and deliver your orders.
• To collect or confirm payment and prevent fraudulent transactions.
• To send order, payment and delivery updates.
• To respond to questions, complaints and product concerns.
• To manage replacements, returns and refunds.
• To maintain customer accounts, carts and order records.
• To meet accounting, tax, legal and dispute-resolution obligations.
• To send marketing only where you have separately agreed to receive it.

Online payments are processed through authorised payment providers. Cream X Emirates generally receives the payment amount, payment status and transaction reference needed to confirm your order.

We do not ask you to send us your UPI PIN, card CVV, OTP or full card details. Never share these details with anyone claiming to represent Cream X Emirates.

We share only the information reasonably needed for the relevant service. Recipients may include:

• Payment gateways and payment-processing partners.
• Courier, delivery and logistics providers.
• Website hosting, security and technical service providers.
• WordPress and WooCommerce-related service providers.
• WhatsApp or Meta when you choose to contact us through WhatsApp.
• Government, regulatory or legal authorities where required by law.

Third-party services process information according to their own privacy terms and legal obligations.

The website uses necessary cookies and similar technologies to keep the shopping cart and checkout working, maintain account sessions, remember selected preferences and protect the website from misuse.

If optional analytics or advertising tools are introduced, appropriate information and consent controls will be provided where required, and this policy will be updated.

We keep personal information only for as long as reasonably necessary to complete orders, provide support, maintain transaction records, resolve disputes and comply with accounting, tax or other legal obligations.

Information that is no longer required will be deleted, anonymised or securely restricted where reasonably possible.

We use reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. Please use strong passwords and never send passwords, OTPs, UPI PINs or card security codes through WhatsApp.

Subject to applicable law, you may ask us to:

• Provide information about personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Delete eligible information that is no longer required.
• Withdraw optional consent, including marketing consent.
• Review a privacy-related concern or complaint.

Some information may need to be retained to complete an existing order or meet legal, accounting or dispute-related obligations. We may request your order number and reasonable identity verification before acting on a request.

Customers under 18 should not independently submit personal information or place an order. A parent or lawful guardian should place and manage the order on their behalf.

We may update this policy when our website, service providers, payment methods, marketing tools or legal responsibilities change. The latest version and its updated date will be published on this page.